Welcome to the Zyelora FAQ page. We've answered the most common questions about our products, orders, shipping, returns, and more. If you need additional assistance, please don't hesitate to contact us.
Orders
How do I place an order?
Simply browse our collection, add your favorite products to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order. Once an order has been shipped, changes or cancellations are no longer possible.
How can I check my order status?
Once your order ships, you'll receive a confirmation email with tracking information. You can use the tracking number to monitor your shipment.
Shipping
Do you ship internationally?
Yes. We ship throughout the United States and to select international destinations. Available shipping options will appear during checkout.
How long does shipping take?
United States
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Standard Shipping: 3–7 Business Days
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Expedited Shipping: 2–3 Business Days (if available)
International
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Standard Shipping: 7–21 Business Days
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Express Shipping: 4–10 Business Days (if available)
Delivery times are estimates and may vary depending on the destination and shipping carrier.
How much does shipping cost?
Shipping costs are calculated during checkout based on your location, shipping method, and order size.
Will I receive tracking information?
Yes. Once your order has been shipped, you'll receive an email with your tracking number.
Products
Are your perfumes authentic?
We are committed to offering high-quality fragrances and carefully selected products to ensure customer satisfaction.
How should I store my perfume?
Store your perfume in a cool, dry place away from direct sunlight, heat, and humidity to help preserve its fragrance quality.
Why does a fragrance smell different on different people?
Skin chemistry, body temperature, environment, and lifestyle can all influence how a fragrance develops and lasts.
How can I make my perfume last longer?
For longer-lasting wear:
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Apply to clean, moisturized skin.
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Spray on pulse points such as the wrists, neck, and behind the ears.
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Avoid rubbing the fragrance after application.
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Store the bottle away from heat and direct sunlight.
Returns & Refunds
Can I return my order?
Yes. Eligible unused products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Can I return an opened perfume?
For hygiene and safety reasons, opened or used fragrances cannot be returned unless they arrive damaged, defective, or you receive the wrong item.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been inspected. Processing times may vary depending on your payment provider.
Payments
What payment methods do you accept?
We accept major credit and debit cards, along with other payment methods available during checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment providers. We do not store your complete payment card information on our servers.
Account
Do I need an account to place an order?
No. You can check out as a guest, although creating an account allows you to manage orders, save addresses, and enjoy a faster checkout experience.
I forgot my password. What should I do?
Click the Forgot Password link on the login page and follow the instructions to reset your password.
Contact Us
How can I contact customer support?
If you have any questions or need assistance, we're here to help.
Phone: +1 (704) 221-4530
Address:
4111 Rose Lake Dr
Charlotte, North Carolina 28217
United States
Our customer support team will respond as quickly as possible during normal business hours.
Still Have Questions?
If you couldn't find the answer you were looking for, please contact us. We're always happy to assist and ensure you have the best possible shopping experience with Zyelora.