Refund policy

At Zyelora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, products must:

Be unused and in their original condition.
Be returned in the original packaging with all seals, labels, and accessories intact.
Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Opened or used perfumes and fragrances.
Products with broken or removed seals.
Gift cards.
Clearance or final sale items.
Personalized or customized products.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your request and arrange a replacement or refund when appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team for assistance.

Return Shipping

If the return is due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If the return is the result of our error, such as receiving the wrong or damaged product, we will cover the return shipping costs.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.