Privacy policy

At Zyelora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order history

Device Information

We may automatically collect certain information about your device, including:

IP address
Browser type
Device type
Operating system
Time zone
Pages viewed
Website interactions
Referring website

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Communicate order updates
Process payments securely
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Respond to inquiries
Send promotional emails and offers (only where permitted or with your consent)
Comply with legal obligations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Analyze visitor behavior
Personalize your shopping experience

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics providers
Email marketing platforms
Customer support services

These providers are only given access to the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

Payment Security

All payment transactions are processed through secure, PCI-compliant payment providers. Zyelora does not store your complete credit or debit card information on our servers.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Withdraw consent for marketing communications
Request a copy of your personal data where applicable

To exercise these rights, please contact us using the information below.

Email Marketing

If you subscribe to our newsletter, we may send promotional emails about new products, special offers, and updates. You can unsubscribe at any time by clicking the Unsubscribe link included in our emails.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with the revised "Last Updated" date.