Shipping policy

Shipping Policy

Last Updated: July 19, 2026

Thank you for shopping with Zyelora. We are committed to delivering your order safely and efficiently, whether you're shopping from the United States or abroad. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We proudly ship to customers in the United States and select international destinations.

If your country is available for shipping, it will appear as an option during checkout.

Estimated Delivery Times

United States

Shipping Method	Estimated Delivery
Standard Shipping	7–12 Business Days
Expedited Shipping	5–10 Business Days

International Shipping

Shipping Method	Estimated Delivery
Standard International	15–21 Business Days

Delivery times are estimates and may vary depending on customs processing, destination country, weather conditions, and local postal services.

Shipping Costs

Shipping fees are calculated at checkout based on:

Destination
Shipping method
Package weight and dimensions

Any free shipping promotions will be displayed during checkout when applicable.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in the product or shipping price and are the responsibility of the customer.

Customs policies vary by country, so we recommend checking with your local customs office for more information before placing an order.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and carrier information.

Please allow up to 24 hours for tracking information to become active after your package has been dispatched.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

Weather conditions
High shipping volumes
Customs inspections
Carrier delays
Public holidays
Incorrect shipping information

Zyelora is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or require additional shipping charges for reshipment.

If you notice an error after placing your order, contact us immediately. We will do our best to assist before your order ships, but changes cannot be guaranteed once processing has begun.

Lost, Stolen, or Damaged Packages

If your order is lost, arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

Your order number
A description of the issue
Photos of the product and packaging (if applicable)

We will work with the shipping carrier to investigate and determine the appropriate resolution.

Undeliverable Packages

Packages returned due to an incorrect address, refusal of delivery, or repeated failed delivery attempts may require additional shipping charges before they can be resent.